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DPTS uses the “Object Telephony Server” (OTS) from Calltrol Corporation. The OTS product provides a LAN based Telephony server for performing call center activities. The server exists as a PC based server connected to the LAN, and communicates with the Call Center Supervisor and Agents via a TCP/IP network connection. The Telephony Server is available in configurations starting from 8 lines/4 agents up to 300lines/150 agents. The system can be upgraded in the field in 24 line increments with T1 based systems and 8 line increments for analog systems. Call Center operations requiring more than 150 agents can be realized with multiple Telephony Servers. Multiple Telephony servers are fully supported and managed by DPTS Enterprise software with a single Call Center Supervisor application. |
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