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- Automatic Call Distribution
- Skills Based Routing
- Route Call by Line/Phone Number
- Department Routing (Support, Sales, etc.)
- Priority Queuing
- Collect Caller Info (Account, Name, Reason for Call, etc.)
- Works seamlessly with Integrated Voice Responce
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With Inbound Automatic Call Distribution your contact center can
handle any volume of incoming calls.
Dial Connection ACD id fully
customizable.
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Utilizing features like skills-based routing and line/phone number
routing, Dial Connection ACD will put the appropriate call through
to the appropriate agent or department. In conjunction with Dial Connection
IVR, Automatic Call Distribution will completely automate the call
routing process. Collect customer information before your agent picks
up the phone to reduce time on the phone. Dial Connection ACD supports
priority queing, allowing customers who have been on hold the longest
to be answered first.
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