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- Client Builder
- Database Connectivity to Your Database
- Campaign Builder
- "Drag and Drop" Screen Builder
- Script Builder
- IVR Script Builder (Inbound and Outbound)
- Disposition Builder
- Agent Builder
- Skill Set Builder
- Note Builder
- Third Party Conference Builder
- DNIS Support
- Advance Import Query Options
- Automated Scheduled Import
- Advanced Appointment Setting
- Email Template Builder
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With Call Center Supervisor
and the Agent Application
as the core of DPTS, the Dial Connection Administration Application
allows users to easily manage and maintain all information for the
Dial Connection Enterprise Call Center Suite of products.
Access campaign settings,
import/export lists and make real-time changes to your campaign
with Enterprise Administrator.
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Utilizing a tightly designed agent security model, you decide what
campaigns and features agents can have access to while logged in.
Changes to current scripts can be done while campaigns are active.
Changes are immediately realized at the agent desktop! Easy importing
and exporting routines make it a snap to get your data in and out
of the system. Advanced importing tools allow users to establish queries
for importing files as well as automate the import process. One file
containing data for multiple campaigns can be easily separated and
imported in one easy step. Call Disposition Groups for different industries
can be established and utilized for any campaign. An Intelligent Disposition
design allows for different actions and logging to occur when an agent
dispositions a call. User definable databases and fields, screens,
call dispositions, notes, skills, branch scripts, IVR scripts, third
party contacts, agent groups and agent statuses are all supported.
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