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- Outbound Predictive, Preview and Power Dialing Modes
- Inbound/ACD
- IVR
- Call Blending
- Digital Voice Recording
- Monitoring and Coaching
- Multiple Campaign and Stage/List Support
- Alternate Phone Number Dialing (Support for up to 5 Numbers)
- Automated Messaging
- Text to Speech
- Automated Line Adjustments
- Advanced Time Zone Management
- Advanced Sorting and Prioritization Options
- Advanced Query Options
- Advanced Attempt Management
- Advanced Call Progress Analysis features for reliable Answering
Machine Detection, Outbound Predictive, Preview and Power Dialing
Modes
- Easy Campaign Refresh Options
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The Dial Connection Call Center Supervisor application
is the center point of the Enterprise Call Center Suite of Products.
Along with the Agent
Application and Enterprise
Administrator it forms the core of the Dial Connection Prospecting
and Telemarketing Enterprise Edition.
With advance campaign penetration tools, dynamic sorting and query
options along with effective time zone management tools you are able
to maximize your contact rate and increase overall productivity by
connecting your representatives to the desired targeted group.
Control every aspect of your
campaigns with the Call Center Supervisor
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Operate as many campaigns as you would like for as many different
clients or departments as you would like. The system automatically
reschedules non-contacts based on the last call result. Modify and
adjust dialing parameters during campaign operation. Real time statistics
present current calling activity as well as current wait, talk and
idle times for outbound dialing campaigns. Our unique stage design
allows for lists to be activated and deactivated without interrupting
production. Flexible campaign settings allow users to run both “business
to business” campaigns as well as residential campaigns simultaneously.
Running in conjunction with the Dial Connection Inbound/ACD Campaign
monitor, real time inbound statistic information is available.
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