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DPTS Enterprise Software Version 5.2 Released!
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Database Server and Workstations
DPTS Enterprise Equipment Requirements

(DPTS) requires only industry standard hardware. The detailed requirements are shown here. Dial Connection can provide a complete, turnkey solution with all hardware and installation, or a customer can purchase any combination of hardware and software from Dial Connection. These are minimum requirements based on a 24-user system. Specific requirements based on system configuration can be supplied upon request.
Database Server
Windows NT/2000 File Server (Service Packs Applied)
  • Server should be equipped with SCSI Hard Disks/Drive Array (36 GB minimum, 72 GB Recommended-Size depends on data storage needs) and sufficient free RAM memory for buffering transaction requests. RAID 5 Recommended.
  • Xeon 2 GHz+ or Higher CPU, Dual Processor Capable Recommended
  • 1 GB of RAM (Minimum), 2 GB Recommended
  • Initial Basic System Installation requires 1 GB Server Disk Space
  • PC LAN (Ethernet)
  • MS SQL Server 2000
  • MS Internet Information Server (IIS) or ASP Compliant Server (HTML Scripting)
  • MDAC 2.6 SP1 or Higher
Telephony Server (Dialer)
  • Rack Mounted Redundant Industrial PC
  • Pentium III 833 MHZ CPU or better, 512 MB RAM
  • RAID Level 0 18 GB Hard Disk or better with RAID Controller
  • ISA (9 or more) Slot Backplane Chassis
  • Windows 2000 Professional/Server
  • All Service Packs Applied
  • Dialogic D240SC-T1/D480SC-T1/ D300SCE1 Voice Analysis Cards
  • Dialogic DTI240SC-T1/MSI240SC Voice Delivery Cards
  • Dialogic DCB96 (For Voice Monitoring and Coaching)
  • PC/Anywhere Host Software with Modem
  • 10/100 PCI Network Card
  • Native TCPIP Dialing Engine
  • Direct All Digital Link to PBX (unless stand alone)
  • MDAC 2.6 SP1 or Higher
Call Center Supervisor
  • Windows NT/2000/XP Professional
  • Pentium III 1 GHz or better recommended
  • 256MB RAM (minimum),512MB RAM recommended
  • 19” Color VGA Display, 1024x768 256 Colors
  • Mouse
  • Microsoft Windows NT/2000 Service Packs Installed
  • TCP/IP Protocol
  • MDAC 2.6 SP1 or Higher
Agent Workstation

Windows 95/98

  • Pentium/Celeron 400 MHz (minimum), Pentium/Celeron 800 MHz or better recommended
  • 64MB RAM (minimum), 128MB or more recommended
  • Color VGA Display, 600x800 256 Colors
  • Keyboard, Mouse
  • Microsoft Windows 95/98 Service Packs Installed, or OSR2 version
  • TCP/IP Protocol
  • MDAC 2.6 SP1 or Higher

Windows NT/2000/XP Professional

  • Pentium/Celeron 500 MHz (minimum), Pentium/ Celeron 1 GHz or better recommended
  • 128MB RAM (minimum), 256MB or more recommended
  • Color VGA Display, 600x800 256 Colors
  • Keyboard, Mouse
  • Microsoft Windows NT Service Packs Installed
  • TCP/IP Protocol
  • MDAC 2.6 SP1
Administration Station
  • Windows 95/98, Windows NT/2000
  • Pentium/Celeron 400 Mhz (minimum) Pentium/Celeron 800MHZ or better recommended
  • 128MB RAM (minimum), 256MB RAM recommended
  • Color VGA Display, 640x480 256 Colors
  • Keyboard, Mouse
  • Microsoft Windows 95 Service Packs Installed
  • MDAC 2.6 SP1
Agent Monitoring and Coaching Station
  • Windows 95/98, Windows NT/2000
  • Pentium/Celeron 400Mhz (minimum) Pentium/Celeron 800MHZ or better recommended
  • 64MB RAM (minimum), 128MB RAM recommended
  • Color VGA Display, 800x600 256 Colors
  • Keyboard, Mouse
  • Microsoft Windows 95 Service Packs Installed
  • TCP/IP Protocol
  • MDAC 2.6 SP1
 

 

 
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