| For nearly two decades, Dial Connection has been delivering Call
Center productivity solutions to the Banking, Collections, Mortgage,
Fund Raising, Home Improvement, Medical, Entertainment, Service Bureau,
and Manufacturing sectors. Dial Connection’s solutions are built
on four core principles: |
- The Call Center is an integral component of Customer Relationship
Management (CRM). Exceptional customer service is never optional.
- Call Center personnel should spend their time using data, not
finding data.
- Agents in a productive Call Center are speaking with customers,
not screening non-productive calls.
- Productivity solutions must be easy to learn and easy to use.
|
| Dial Connection Prospecting and Telemarketing System (DPTS), our
Microsoft Windows® based enterprise solution, supports the best
practices in Call Center operations using standard PC hardware, non-proprietary
databases, and one or more telephony servers. |
| Dial Connection's Enterprise Software is FTC Compliant in regards
to recent legislation signed into law by the FTC. This includes Abandon
Rate Control, Abandon Messaging Playing and Do Not Call List Management.
For more information on this feature please contact Dial Connection
directly. |
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